Refund policy

Our items are described to the best of our abilities in every product description and in pictures. Before you make an order, please read the description carefully. The pictures may have slight variation from the actual product as they are enhanced to describe the intricate design for Jewelry.All our products go through strict quality control and sometimes, we have gone so far to delay the shipment or cancel the order just to ensure the best quality.

Returns & Exchanges will ONLY be accepted if your order is damaged in transit or you have received the incorrect product. In case your order is damaged in transit or you have received the wrong product you may return them exactly the way in which they were received (unworn, with original packaging).Please send us the photograph of the product and follow the steps below :

1. Contact us at hi@enumu.com with in 1-2 days of the order delivery as we should receive the item with in 7 days to process the refund. Send us the photograph of the damaged product.

2. After you send the photograph, Enumu team will make the final decision regarding the return and it is final.

3. Refund will be made in the form of replacement of the same item only or in case if the item is already sold out, a gift card will be issued for the items amount excluding the shipping charges of Rs 200.

We make every effort to describe the sizes in our product description including the metal type, gem type etc.No refunds will be made if there is Sizing issues or any fault which is not associated with Enumu ( like outdated address, customer not at home after three attempted deliveries, wrong address, etc)